Patient Access Scheduler - Opthamology

Geisinger•Pittston, PA

14h

About The Position

Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide using technology. Collects and maintains accurate basic patient registration and insurance information in compliance with HIPAA guidelines. Facilitates positive communication among patients, physicians, clinical staff, outreach sites, and internal departments through writing, telephone, email, and internet channels to support patient and referring physician needs. The role is typically performed in an office environment and requires compliance with job-specific obligations and organizational policies and procedures.

Requirements

High school diploma or equivalent (GED).
At least 1 year of related work experience.
Communication skills.
Computer literacy.
Customer service skills.

Nice To Haves

Associate's degree in Business Administration or Management.

Responsibilities

Schedule system-wide patient appointments for providers, including specialty and ancillary services.
Schedule ancillary and diagnostic procedures and tests and provide appropriate preparation instructions according to physician-specific and department guidelines.
Complete accurate basic registration, demographic, and insurance information during scheduling to support timely and accurate payment for services.
Complete appointment scheduling, cancellation, and confirmation requests by matching patient preferences with physician-specific scheduling guidelines and identifying the first available appointment consistent with preferences for time, date, and location.
Process referral requests and obtain referrals for physician offices as required.
Answer patient and referring physician questions about appointment status.
Coordinate the holding and release of template slots for requests to occur within weeks.
Facilitate and ensure physician-to-physician or department contact.

Benefits

Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with accruing time.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program, including referrals for childcare, eldercare, and pet care; free legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.