Patient Access Representative Scheduler

Garnet Health•Thompson, NY

3d•Onsite

About The Position

The Patient Access Representative Scheduler works on the Patient Access Management team at Garnet Health Medical Center Catskill. The role collects accurate upfront patient information to support appropriate care, billing, and payment collection. The representative must be versatile in registering patients across ancillary areas of the Patient Access Department and coordinating with departments throughout the facility. The position requires customer-focused communication, accuracy, organization, and the ability to work under pressure.

Requirements

High school diploma or equivalent.
At least six months of customer service experience.
Strong attention to detail and ability to obtain and record information accurately.
Ability to manage multiple priorities.
Proficient computer skills, including data entry systems, file management and creation, and Microsoft Office.
Excellent communication and interpersonal skills.
Ability to function under stressful situations.
Ability to foster collaborative relationships, work well under pressure, organize and synthesize new information, prioritize tasks, and multitask.
Critical thinking, analytical skills, flexibility, and sensitivity to customer needs and expectations.
Physical ability to perform the full anatomical range of motion needed for tasks, operate computer and office equipment, and lift up to 25 pounds.

Nice To Haves

Knowledge of insurance.
Knowledge of medical terminology.

Responsibilities

Collect accurate upfront information from patients to support care, billing, and payment collection.
Register patients in all ancillary areas of the Patient Access Department.
Coordinate with departments throughout the facility.
Manage and record patient information accurately.