Patient Access Scheduler - Gastroenterology

Saint Francis Health System•Springer, NM

6d•Onsite

About The Position

The Patient Access Scheduler ensures timely, accurate, and complete scheduling for assigned areas. This role promotes efficient scheduling based on resource availability, coordinates related services, and helps reduce delays in care. The scheduler gathers and communicates required information, accurately identifies patients in the Master Patient Index, assigns the correct medical record and account numbers, enters orders into the clinical system, and serves as a central point of contact for scheduling coordination. The position works with patients, families, internal and external customers, physicians, and other healthcare professionals, while demonstrating courtesy, empathy, respect for patient rights, and compliance with customer service expectations and care standards. The role exercises independent judgment for minor decisions within established policies and protocols. Additional duties and projects may be assigned.

Requirements

High school diploma or GED.
1–2 years of related experience.
Excellent communication, telephone, customer relations, and organizational skills.
Ability to work in a fast-paced environment.
Working knowledge of hospital diagnostic departments and insurance plans.
Medical terminology required.
Working knowledge of basic business office equipment.
Ability to perform telephone activities concurrently with computer activities.

Responsibilities

Schedule procedures accurately based on resource availability and help reduce service delays.
Coordinate scheduling for related services that are needed or required.
Accept and prioritize incoming phone calls and triage information for urgent procedure requests.
Notify appropriate personnel of scheduling changes and cancellations, communicating changes early and accurately.
Provide instructions as directed by the clinical department or appropriate staff member.
Obtain and communicate all necessary information as defined by the department.
Schedule the correct procedure and enter orders accurately and efficiently into the clinical system.
Meet productivity standards.
Accurately identify patients in the Master Patient Index and assign the correct medical record and account numbers.
Forward critical requests for related supplies or services to appropriate personnel to support early ordering and complete preauthorization.
Serve as a liaison and single point of contact for scheduling coordination among entities, staff, offices, other SFHS departments, and employees.
Demonstrate respect, courtesy, and empathy toward patients, families, coworkers, physicians, and volunteers, and comply with customer service expectations and patient rights.
Maintain positive work relationships and contribute to a team environment.
Support unit and hospital goals through quality assurance and educational activities; attend mandatory in-services and meet unit education standards.
Modify behavior or performance as needed to comply with care standards and requirements.
Complete additional responsibilities and projects as assigned.