Patient Service Rep/Surgical Scheduler - Ortho

Summit Health•New York, NY

6d•$20 - $24

About The Position

The Patient Service Rep/Surgical Scheduler supports orthopedic services by assisting patients and families, coordinating appointments and procedures, and carrying out administrative and clerical tasks. The role schedules hospital and ambulatory admissions and procedures, handles calls, prepares and maintains patient charts, obtains and updates patient information, and protects patient privacy and confidentiality. The position coordinates scheduling and related documentation, including insurance and pre-certification requirements, pre-admission testing data, specialty equipment and services, and communications with outside vendors and contracted services. It also maintains scheduling systems, supplies, and equipment; logs surgical procedures; reconciles encounters; and helps train other office staff. The role requires strong customer service, organization, accurate computer data entry, and the ability to commute to satellite offices as needed.

Requirements

High school graduate or GED.
Heartsaver certification within 30 days of hire.
Ability to communicate in English, orally and in writing.
Excellent interpersonal and customer service skills.
Accurate computer data-entry skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.

Nice To Haves

Associate degree preferred.
Previous patient service representative experience preferred.
Previous office experience preferred.
Knowledge of medical office procedures and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Responsibilities

Greet patients and families and schedule patient appointments, hospital admissions, ambulatory admissions, and procedures.
Answer and direct telephone calls promptly, take accurate messages, and deliver them to the appropriate person.
Schedule future appointments and tests and complete physician-ordered referrals.
Maintain communication resources, including on-call schedules and physician phone and beeper numbers.
Prepare charts for new patients, ensure required forms are included, and convert temporary records to permanent records before the end of the day.
Request medical records and prepare charts so physicians have the information needed before visits, examinations, evaluations, procedures, or treatment.
Print the minimum necessary medical record information from the electronic record when a chart is unavailable.
Reconcile encounters daily according to policy and guidelines.
Monitor supply inventory and complete or direct requisitions for supplies, forms, equipment, or services.
Perform clerical duties such as faxing, photocopying, filing, and mailing.
Obtain, verify, and update patient information while maintaining confidentiality.
Complete necessary patient forms accurately.
Respect patient rights by knocking, addressing patients by name, and identifying oneself before entering a patient room.
Maintain positive working relationships with physicians and nursing staff.
Promptly communicate problems, equipment concerns, or issues to the Nurse Manager.
Arrange specialty equipment and services and interact with outside vendors and contracted services.
Submit necessary hospital documents and collect pre-admission testing data.
Understand insurance and pre-certification requirements.
Arrange, type, and distribute schedules; maintain the scheduling system and reschedule or cancel procedures as needed.
Maintain office supplies and equipment and communicate repair orders to appropriate personnel.
Provide training to other office staff.
Log surgical procedures and collate and submit information.
Use customer service skills to alleviate patient anxiety and communicate effectively with peers.
Use good judgment when scheduling procedures to increase physician productivity.
Demonstrate understanding of fire safety and emergency procedures.
Perform other duties as required.