Centralized Scheduler -Ortho

WVU Medicine•Bridgeport, CT

About The Position

The Centralized Scheduler schedules, cancels, reschedules, and registers outpatient visits and procedures for multiple ambulatory clinics, gathering the information needed to prepare schedules and registrations. The role checks patients in and out, maintains accurate patient and guarantor records, coordinates follow-up appointments and testing, and supports timely communication with patients, staff, and referring physician offices. The scheduler also collects applicable payments and managed-care waiver signatures, completes assigned work queues, and reconciles the cash drawer at the end of the day. This position requires a high school diploma or equivalent and the required state and, where applicable, federal criminal background checks. Strong written and verbal communication skills are required. The work is performed in a standard office environment and requires the ability to sit for extended periods.

Requirements

High school diploma or equivalent.
State criminal background check and, if applicable, federal criminal background check as required for regulated areas.
Strong written and verbal communication skills.
Ability to sit for extended periods.

Responsibilities

Check patients in and out according to scheduling and registration guidelines, prioritizing according to patient needs.
Obtain and verify patient guarantor information at least annually and generate referrals when needed.
Schedule and register patients according to scheduling guidelines and medical appropriateness for the appropriate clinic.
Coordinate follow-up appointments and testing with patients at checkout.
Collect the information needed to schedule and register patients.
Identify and communicate the need for scheduling modifications or development.
Notify appropriate personnel promptly of scheduling changes resulting from patient cancellations.
Respond appropriately to patient and staff needs and complaints, involving supervisors and patient representatives as needed.
Consult referring physician offices to confirm written or electronic orders are available, obtain missing orders, verify orders for completeness, and document requests for outside orders.
Collect time-of-service payments and copayments during check-in or checkout.
Reconcile the cash drawer and its contents at the end of the day and report discrepancies to a supervisor or manager.
Collect required managed-care waiver signatures at check-in.
Complete work queues and daily tasks in a timely manner according to the scheduling area.
Respond to patient communications in a timely manner.