Centralized Scheduler

Premier Community Healthcare Grp.•Dade City, FL

12d•Onsite

About The Position

The Centralized Scheduler supports patient access and care coordination by managing scheduling and call operations. As a first point of contact for patients, this role delivers a professional, compassionate, and efficient experience. The position requires strong communication skills, attention to detail, and the ability to manage multiple tasks while responding to patient needs. The Centralized Scheduler contributes to patient satisfaction and Premier Community HealthCare’s commitment to high-quality, community-focused care. This position is located in Dade City, Florida. There are two openings. The job description outlines the primary duties and responsibilities but is not exhaustive; additional duties may be assigned to support organizational needs.

Requirements

High School Diploma or GED required.
Ability to obtain and maintain EPIC certification during employment.
Proficiency with computers and healthcare systems; EHR/EPIC experience is preferred.
Strong organizational and multitasking abilities in a fast-paced environment.
Excellent verbal and written communication skills.
High attention to detail and accuracy in data entry and scheduling.
Effective problem-solving and conflict resolution skills.
Commitment to delivering exceptional customer service.
Ability to maintain professionalism, integrity, and confidentiality.
Knowledge of HIPAA and healthcare privacy regulations.
Adaptability to changing priorities and operational needs.
Ability to collaborate effectively in a team-based environment.
Basic understanding of medical terminology and math skills.
Cultural competency and ability to serve diverse populations.

Nice To Haves

Experience with EHR/EPIC systems is preferred.

Responsibilities

Answer incoming calls promptly, courteously, and professionally while assessing patient needs.
Schedule patient appointments across multiple service lines using the Practice Management System.
Register new patients and update existing patient records accurately.
Verify and document patient demographics and appointment details.
Provide patients with information regarding required documentation, forms, and fees.
Confirm or reschedule appointments and provide reminders as needed.
Route calls appropriately, including clinical and billing inquiries.
Maintain accurate and up-to-date electronic health records (EHR).
Ensure HIPAA compliance and maintain strict patient confidentiality.
Assist with general inquiries regarding services and locations.
Communicate effectively with care teams to support smooth patient flow.
Participate in quality improvement initiatives and department goals.
Support community engagement efforts and organizational initiatives.
Perform other duties as assigned.