Centralized Scheduler

WVU Medicine • Morgantown, WV

1d

About The Position

The Centralized Scheduler is responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics. The role collects the information necessary to prepare schedules and registrations, supports patient check-in and check-out, and coordinates follow-up appointments and testing. The position also handles patient communications, referrals and authorizations, payment collection, and related scheduling-area tasks.

The employee works in a standard office environment and must be able to sit for extended periods. Strong written and verbal communication skills are required. A high school diploma or equivalent and required state and, if applicable, federal criminal background checks are listed as minimum qualifications.

Requirements

• High school diploma or equivalent.
• State criminal background check and federal background check, if applicable, as required for regulated areas.
• Strong written and verbal communication skills.
• Ability to sit for extended periods.

Responsibilities

• Check patients in and out in accordance with scheduling and registration guidelines, prioritizing according to patient needs.
• Obtain and verify patient guarantor information at least once a year to keep records current, and generate referrals when needed.
• Schedule and register patients or customers according to scheduling guidelines and medical appropriateness for the appropriate clinic.
• Coordinate follow-up appointments and testing with patients at checkout.
• Obtain and collect information needed to schedule and register patients for appointments.
• Identify and communicate the need for scheduling modifications and development.
• Notify appropriate personnel promptly of scheduling changes resulting from patient cancellations.
• Respond appropriately to patient and staff needs and complaints in the patient-care environment, involving department supervisors and patient representatives as needed.
• Consult referring physicians’ offices to confirm written or electronic orders are available and obtain them when needed; verify received orders and notes are complete, and document requests for outside orders.
• Collect time-of-service payments and copayments during check-in or check-out.
• Reconcile the cash drawer and its contents at the end of the day and report discrepancies to the Supervisor or Manager.
• Collect signatures on managed-care waivers at check-in.
• Complete work queues and daily tasks for the assigned scheduling area in a timely manner.
• Respond to patient communications in a timely manner.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED