Centralized scheduler
About The Position
Responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics. The role collects the information necessary to prepare schedules and registrations, supports patients through check-in and checkout, coordinates follow-up appointments and testing, and responds to patient and staff needs. The position also handles payment collection, cash-drawer reconciliation, required documentation, and scheduling work queues. The job requires a high school diploma or equivalent, a state criminal background check and, where applicable, a federal background check for regulated areas. Strong written and verbal communication skills are required. The work is performed in a standard office environment and requires the ability to sit for extended periods.
Requirements
- High school diploma or equivalent.
- State criminal background check and federal background check, if applicable, for regulated areas.
- Strong written and verbal communication skills.
- Ability to sit for extended periods.
Responsibilities
- Check patients in and out according to scheduling and registration guidelines, prioritizing according to patient needs.
- Obtain and verify patient guarantor information at least annually to keep records current, and generate referrals when needed.
- Schedule and register patients based on scheduling guidelines and medical appropriateness within the appropriate clinic.
- Coordinate follow-up appointments and testing with patients at checkout.
- Collect the information necessary to schedule and register patients for appointments.
- Identify and communicate the need for scheduling modifications and development.
- Notify appropriate personnel promptly of scheduling changes resulting from patient cancellations.
- Respond appropriately to patient and staff needs and complaints, involving department supervisors and patient representatives as needed.
- Consult with referring physicians’ offices to ensure written or electronic orders are available, obtain missing orders, verify orders for completeness, and document requests for outside orders.
- Collect time-of-service payments and copayments during check-in or checkout.
- Reconcile the cash drawer and its contents at the end of the day and report discrepancies to a supervisor or manager.
- Collect signatures on managed-care waivers at check-in.
- Complete work queues and daily tasks in a timely manner according to the assigned scheduling area.
- Respond to patient communications in a timely manner.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
