Centralized Scheduler

WVU Medicine•Home Work - Monongalia County WV (Local), WV

About The Position

The Centralized Scheduler is responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics. The role collects the information necessary to prepare schedules and registrations and follows scheduling guidelines and medical appropriateness. The position also verifies patient guarantor information, coordinates referrals and authorizations when needed, consults with referring physicians' offices about orders, handles patient communications and complaints, and completes work queues and daily tasks. It requires the ability to sit for extended periods and is performed in a standard office environment.

Requirements

High school diploma or equivalent.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Strong written and verbal communication skills.
Ability to sit for extended periods.

Responsibilities

Obtain and verify patient guarantor information at least annually to keep patient records up to date, and generate referrals when a referral or authorization is needed.
Schedule and register patients or customers according to scheduling guidelines and medical appropriateness within the appropriate clinic.
Obtain and collect the information needed to schedule and register patients for appointments.
Identify and communicate the need for scheduling modifications and development.
Notify appropriate personnel promptly of scheduling changes resulting from patient cancellations.
Respond appropriately to patient and staff needs and complaints in the patient-care environment, involving department supervisors and patient representatives as needed.
Consult with referring physicians' offices to ensure written or electronic orders exist and obtain them as needed; verify orders and notes for completeness and document requests for outside orders.
Complete work queues as needed and perform daily tasks according to the scheduling area.
Respond to all patient communications in a timely manner.
Escalate immediate needs to the appropriate area of responsibility.