Centralized Scheduler

Center for Orthopaedics•Lake Charles, LA

1d•Onsite

About The Position

Serves as a multi-line operator and centralized scheduler. This role involves answering incoming calls to the operator desk and transferring them, taking consultations from hospitals and relaying information to physicians, and handling calls for the scheduling department. The representative will schedule appointments, confirm patient demographic and insurance data, monitor patient accounts for credit status, and work closely with physicians to ensure accurate and appropriate scheduling according to their preferences. Additionally, the role requires advising patients on necessary pre-appointment information, informing them of any outstanding balances, rescheduling appointments as needed, and collaborating with insurance verification specialists to confirm in-network status or obtain out-of-network authorizations. The position also involves assisting callers with problem-solving and directing them to the appropriate personnel for issue resolution, requiring knowledge of various insurance carriers.

Requirements

Must have a knowledge of the different insurance carriers.

Responsibilities

Answers all incoming calls to the operator desk and transfers them accordingly.
Takes consultations from the hospitals and get the information to the physician.
Answers all incoming calls to the scheduling department.
Schedules appointments as requested by patients or based on incoming referral from another provider.
Confirms that all patient demographic data is correct and screens patient insurance data for billing purposes.
Monitors patient accounts for credit status of delinquent accounts prior to scheduling appointment.
Works closely with all CFO physicians to ensure that patients are scheduled appropriately and accurately according to each physicians' preferences.
Ensures that patients are given accurate information prior to their appointment regarding necessary information required.
Advises patients of delinquent or outstanding balances prior to scheduling appointment.
Reschedules patients when necessary.
Works closely with the insurance verification specialist to ensure that all patients scheduled have insurance that we are in network with or in some cases that we have an out of network authorization.
Obtain out of network authorizations if necessary for new patients.
Assists callers in problem solving and finding the correct person to resolve any issues they may have other than appointment needs.