Centralized Scheduler

Center for Orthopaedics • Lake Charles, LA

3d

About The Position

Serves as a multi-line operator and centralized scheduler. Reports to the Office Manager and has no supervisory responsibilities. The role handles incoming calls, schedules and reschedules appointments, verifies patient demographic and insurance information, and coordinates with physicians and insurance staff to ensure appointments are scheduled accurately and patients receive necessary information.

Requirements

• Knowledge of different insurance carriers.

Responsibilities

• Answer incoming calls to the operator desk and transfer them appropriately.
• Take consultation calls from hospitals and provide the information to the physician.
• Answer incoming calls to the scheduling department.
• Schedule appointments requested by patients or referred by another provider.
• Confirm patient demographic information and screen insurance information for billing purposes.
• Monitor patient accounts for delinquent-account credit status before scheduling appointments.
• Coordinate with CFO physicians to schedule patients accurately according to each physician’s preferences.
• Provide patients with accurate information about what is required before their appointments.
• Advise patients of delinquent or outstanding balances before scheduling appointments.
• Reschedule patients when necessary.
• Coordinate with the insurance verification specialist to confirm patients have in-network coverage or, when applicable, an out-of-network authorization.
• Obtain out-of-network authorizations for new patients when necessary.
• Help callers resolve problems and connect them with the appropriate person for issues other than appointment needs.
• Maintain knowledge of different insurance carriers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed