Centralized Scheduler

Kitsap Mental Health Services•Bremerton, WA

8d•$20 - $22•Onsite

About The Position

Kitsap Mental Health Services (KMHS) provides comprehensive behavioral health services to individuals and families across Kitsap County. As a Centralized Scheduler Representative, you will play an important role in ensuring clients can access services quickly and efficiently. This position is responsible for scheduling appointments across all KMHS locations, updating client and insurance information in the electronic health record system, and partnering with clinical teams to maximize provider availability and support positive client experiences. If you are organized, customer-service driven, and passionate about supporting access to care, we welcome your application.

Requirements

Minimum 2 years of customer service experience

Nice To Haves

High School Diploma or GED
Course work in medical/psychiatric terminology.
Experience using an Electronic Medical Record (EMR).

Responsibilities

Ensure positive agency communication by answering all incoming phone lines and routing them in a prompt, professional and courteous manner.
Return messages left on the voicemail system.
Screens calls, takes messages and provides information.
Answers questions regarding client appointments.
Maintains appointment scheduling and follows office-scheduling policies.
In addition to the above, any other responsibilities are appropriate to the position and not specifically listed in the job description.