Centralized scheduler

WVU Medicine • Charleston, SC

1d

About The Position

The Centralized Scheduler schedules, cancels, reschedules, and registers outpatient visits and procedures for multiple ambulatory clinics, collecting the information needed to prepare schedules and registrations. The role checks patients in and out, prioritizes according to patient needs, keeps patient and guarantor records current, coordinates follow-up appointments and testing, and responds to patient and staff communications. It also involves verifying orders and referrals, collecting payments and required signatures, completing work queues, and reconciling the cash drawer.

Requirements

• High school diploma or equivalent.
• State criminal background check and federal background check, if applicable, as required for regulated areas.
• Strong written and verbal communication skills.
• Ability to sit for extended periods.

Responsibilities

• Check patients in and out according to scheduling and registration guidelines, prioritizing based on patient needs.
• Obtain and verify patient guarantor information at least annually, and generate referrals when needed.
• Schedule and register patients according to scheduling guidelines and medical appropriateness for the appropriate clinic.
• Coordinate follow-up appointments and testing with patients at checkout.
• Collect the information needed to schedule and register patients.
• Identify and communicate the need for scheduling modifications or development.
• Notify appropriate personnel promptly about scheduling changes caused by patient cancellations.
• Respond appropriately to patient and staff needs and complaints, involving department supervisors and patient representatives when needed.
• Consult referring physicians’ offices to confirm written or electronic orders exist and obtain them when needed; verify orders for completeness and document requests for outside orders.
• Collect time-of-service payments and copayments during check-in or check-out.
• Reconcile the cash drawer and its contents at the end of the day, and report discrepancies to the Supervisor or Manager.
• Collect required managed-care waiver signatures at check-in.
• Complete work queues and daily tasks promptly according to the scheduling area.
• Respond to patient communications in a timely manner.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED