Centralized Scheduler
About The Position
The Centralized Scheduler supports patient access and care coordination by managing scheduling and call operations. As the first point of contact for patients, this position provides a professional, compassionate, and efficient experience. The role requires strong communication, attention to detail, and the ability to manage multiple tasks while responding to patient needs. It contributes to patient satisfaction and Premier Community HealthCare’s commitment to high-quality, community-focused care. The position is based in Dade City, Florida. The job description outlines primary duties but is not exhaustive; employees may be asked to perform additional duties to support organizational needs.
Requirements
- High school diploma or GED.
- Ability to obtain and maintain EPIC certification during employment.
- Proficiency with computers and healthcare systems.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy in data entry and scheduling.
- Effective problem-solving and conflict-resolution skills.
- Commitment to exceptional customer service.
- Ability to maintain professionalism, integrity, and confidentiality.
- Knowledge of HIPAA and healthcare privacy regulations.
- Adaptability to changing priorities and operational needs.
- Ability to collaborate effectively in a team-based environment.
- Basic understanding of medical terminology and math skills.
- Cultural competency and ability to serve diverse populations.
Nice To Haves
- Experience or proficiency with EPIC is preferred.
Responsibilities
- Answer incoming calls promptly, courteously, and professionally while assessing patient needs.
- Schedule patient appointments across multiple service lines using the Practice Management System.
- Register new patients and accurately update existing patient records.
- Verify and document patient demographics and appointment details.
- Provide patients with information about required documentation, forms, and fees.
- Confirm or reschedule appointments and provide reminders as needed.
- Route calls appropriately, including clinical and billing inquiries.
- Maintain accurate and up-to-date electronic health records (EHR).
- Ensure HIPAA compliance and maintain strict patient confidentiality.
- Assist with general inquiries about services and locations.
- Communicate effectively with care teams to support smooth patient flow.
- Participate in quality improvement initiatives and department goals.
- Support community engagement efforts and organizational initiatives.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
