Centralized Scheduler

WVU Medicine • Irvine, CA

1d

About The Position

The Centralized Scheduler schedules, cancels, reschedules, and registers outpatient visits and procedures for multiple ambulatory clinics. The role collects the information needed to prepare schedules and registrations and follows applicable scheduling and registration guidelines. It also supports patient check-in and check-out, coordinates follow-up appointments and testing, handles patient communications, and collects payments and required signatures. The position is scheduled for 40 hours per week and is non-exempt.

Requirements

• High school diploma or equivalent.
• State criminal background check and federal background check, if applicable, as required for regulated areas.
• Strong written and verbal communication skills.
• Ability to sit for extended periods.

Responsibilities

• Check patients in and out according to scheduling and registration guidelines, prioritizing according to patient needs.
• Obtain and verify patient guarantor information at least annually to keep records current; generate referrals when referrals or authorizations are needed.
• Schedule and register patients according to scheduling guidelines and medical appropriateness within the appropriate clinic.
• Coordinate follow-up appointments and testing with patients at check-out.
• Collect the information needed from patients to schedule and register appointments.
• Identify and communicate the need for scheduling modifications and development.
• Notify appropriate personnel promptly about scheduling changes resulting from patient cancellations.
• Respond appropriately to patient and staff needs and complaints within the patient-care environment, involving department supervisors and patient representatives as needed.
• Consult referring physicians’ offices to ensure written or electronic orders are available; obtain orders as needed, verify their completeness, and document requests for outside orders.
• Collect time-of-service payments and copayments during check-in or check-out.
• Reconcile the cash drawer and its contents at the end of the day, and report discrepancies to a Supervisor or Manager.
• Collect required managed-care waiver signatures at check-in.
• Complete work queues and daily tasks promptly according to the scheduling area.
• Respond to patient communications in a timely manner.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED