Centralized Scheduler

Opelousas General Health System • Opelousas, LA

12d

About The Position

The Centralized Scheduler operates a well-organized, courteous, and efficient centralized scheduling department. The role handles high-volume incoming calls, coordinates scheduling and insurance verification, provides patients with preparation instructions, gathers information needed for pre-registration and procedure authorization, and enters and maintains scheduling information.

Requirements

• High school diploma or GED.
• Experience with scheduling.
• Computer skills.
• Phone etiquette.

Nice To Haves

• Knowledge of medical terminology related to outpatient procedures and diagnostic imaging procedures.
• Effective interpersonal patient-contact skills and outstanding communication skills.
• Good computer skills, including the ability to type 50 words per minute or more.
• Good working knowledge of hospital scheduling procedures.
• Working knowledge and understanding of coding, insurance verification, and/or pre-authorizations, demonstrated through experience.

Responsibilities

• Manage a multi-line phone and handle a high volume of incoming calls while maintaining a calm, professional tone.
• Coordinate scheduling and insurance verification based on patient or physician requests, appointment availability, and required pre-procedure preparation.
• Provide accurate patient preparation requirements and special instructions to minimize inconvenience.
• Obtain information needed for patient pre-registration, insurance verification, and procedure pre-authorization.
• Enter scheduling data and information into the system.
• Manage and coordinate multiple scheduling books accurately with all necessary information.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED