Patient Service Representative - Ortho

Summit Health•New York, NY

4d•$18 - $22

About The Position

The Patient Service Representative supports orthopedic office operations and patient access by welcoming patients, families, and visitors; managing registration and patient flow; handling calls; and providing customer service. The role also manages payments and daily reconciliations, updates patient accounts and insurance information, schedules appointments and diagnostic services, processes referrals, and coordinates with patient care resources and clinical staff on pre-authorizations. The representative performs general clerical duties, follows downtime procedures, and may cover other staff or office locations as needed.

Requirements

High school diploma or GED required.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.
Meet the physical demands of pushing and pulling, lifting, moving between locations, using hand and finger dexterity, maintaining balance while climbing, bending, or reaching, and performing sustained typing, standing, bending, or walking.
Work may involve exposure to chemicals, chemotherapy, fumes, loud noises, vibration, extreme temperatures, confined spaces, allergens, magnetic fields, radiation, sharps, latex, combative patients or visitors, and infectious hazards including blood, body fluids, non-intact skin, or tissue specimens.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office operations and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and direct telephone calls, take accurate messages, and deliver them to the appropriate person using proper etiquette.
Inform patients of physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, provide receipts, reconcile daily payments, and reconcile billing slips with the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, complete online insurance verifications, and update patient accounts, demographics, insurance, HIPAA forms, and financial waivers.
Schedule appointments according to departmental guidelines, use the waitlist when appropriate, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to established workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Commute to satellite offices as needed.
Perform other duties as required.