Patient Representative-Ortho Clinic (Northwest, AR)

University of Arkansas System • Bentonville, AR

5d

About The Position

The Patient Representative works under general supervision, counseling patients on their financial status and obligations. The position identifies and refers patients or responsible parties to appropriate sponsoring agencies, processes high-risk pre-certifications, develops and implements denial-avoidance plans, and produces revenue-cycle reports to ensure financial error reports are addressed and corrected. The Patient Representative is expected to demonstrate competency in the job elements of all levels of the Access Coordinator positions. The role supports patients and the financial health of the organization in the Northwest region.

Requirements

• High school diploma or GED.
• Four years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.
• Ability to follow oral instructions, read, and write.
• Computer and basic keyboard skills.
• Telephone etiquette skills and general knowledge of office machines, including printers and scanners.
• Excellent customer service skills.

Nice To Haves

• Bachelor’s degree in Business, Healthcare, or a related field.
• Associate degree plus two years of experience in customer service, call center, business office administration, registration, billing, or scheduling.

Responsibilities

• Greet and assist the public professionally while maintaining effective communication and confidentiality.
• Resolve conflicts using careful listening and negotiation skills.
• Maintain accurate records and use communication devices effectively.
• Schedule and coordinate appointments, pre-register patients, and keep patient information accurate and current.
• Manage walk-ins, create patient charts, and schedule surgeries and tests.
• Issue excuses, send no-show letters, and maintain tracker boards.
• Verify insurance, complete ABNs, and handle authorizations and pre-certifications.
• Track referrals and ensure benefit information is accurate in systems.
• Maintain care plans, input statistics, and address medical record issues.
• Generate maintenance reports, including reports on denials and canceled clinics.
• Collect payments, issue receipts, and reconcile daily deposits.
• Counsel patients on financial information and monitor balances.
• Enter and reconcile daily charges, if applicable.
• Attend training, staff meetings, and orientation sessions.
• Complete annual skill assessments and maintain job competencies.
• Identify and refer patients or responsible parties to appropriate sponsoring agencies.
• Develop and implement denial-avoidance plans and produce revenue-cycle reports.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED