Patient Representative (Northwest, AR)

University of Arkansas System • Bentonville, AR

5d

About The Position

The Patient Representative works on the UAMS Ortho Clinical Administration team under general supervision, supporting patient scheduling, financial counseling, and revenue cycle management. The role advises patients on their financial obligations, connects them with sponsoring agencies, and ensures adherence to financial policies. It also manages high-risk pre-certifications, develops strategies to prevent denials, generates financial reports, maintains accurate records, collaborates with insurance providers, and responds to billing inquiries. The position supports UAMS Ortho Clinic locations in Northwest Arkansas, including Fayetteville and Bentonville, and contributes to operational efficiency and patient satisfaction.

Requirements

• High school diploma or GED and four years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.
• Ability to follow oral instructions, read, and write.
• Basic computer and keyboard skills, telephone etiquette, and general knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Understanding of financial counseling and revenue cycle management.
• Ability to manage high-risk pre-certifications and develop denial-avoidance strategies.
• Proficiency in producing and analyzing financial reports to ensure accuracy.
• Detail-oriented and patient-focused, with experience in financial counseling and revenue cycle functions.

Nice To Haves

• Bachelor's degree in Business, Healthcare, or a related field.
• Associate degree plus two years of experience in customer service, call center, business office administration, medical office registration, billing, or scheduling.

Responsibilities

• Support patient scheduling, financial counseling, and revenue cycle management.
• Advise patients on financial obligations and connect them with sponsoring agencies.
• Ensure adherence to financial policies.
• Manage high-risk pre-certifications and develop strategies to prevent denials.
• Generate and analyze financial reports to maintain accuracy.
• Maintain precise records, collaborate with insurance providers, and handle billing inquiries.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED