Patient Services Representative Ortho Scheduling

Corewell Health • Grand Rapids, MI

2d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will provide registration, concierge, and clerical services as part of a team, helping deliver personalized healthcare service to patients. The position focuses on orthopedic scheduling and includes complex patient problem-solving, appointment and referral coordination, insurance authorization work, and electronic medical record handling. You may also assist with training new team members and perform the Patient Services Representative, Associate role when needed.

This is a full-time, 40-hour-per-week position at 2770 East Beltline Ave NE in Grand Rapids. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with no weekends. Corewell Health describes its benefits as a comprehensive package supporting financial, health, and work/life balance goals, with benefit eligibility determined by employment type and status.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer problems, including exercising high-level discernment when registering patients in treatment rooms.
• Perform administrative functions, including assisting with patient check-out and scheduling patient appointments, incoming and outgoing referrals, in-office procedures, surgeries, and tests.
• Review medical records for incoming referrals.
• Maintain and modify provider templates.
• Navigate external patient referral portals.
• Reconcile multidepartment deposits.
• Obtain insurance authorizations or verify that prior authorization has been obtained.
• Assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and use Right Fax to fax and upload documents to EPIC.
• Assist with training new team members using standard work.
• Perform the Patient Services Representative, Associate role when necessary.
• Participate in safety initiatives and risk-mitigating measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED