Patient Scheduling Representative

One GI, LLC • Lansdowne, VA

9d • $21 - $23 • Onsite

About The Position

Colon, Stomach, & Liver Center, powered by One GI®, is seeking a full-time Patient Scheduling Representative for its Lansdowne, Virginia office. The role works Monday through Friday, 8:00 a.m. to 4:30 p.m., with no nights or weekends. The representative supports patient success by coordinating office and procedure appointments, maintaining patient and referral information, providing procedure-preparation instructions, and communicating with patients, referring physicians, and clinical and administrative teams. The organization describes itself as a gastroenterology practice focused on providing exceptional care and promoting diversity and inclusion.

Requirements

• High school diploma or equivalent.
• Formal training and at least one year of experience as a medical assistant, medical secretary, health unit coordinator, nursing assistant, or in a similar role; alternatively, at least two years of experience involving patient care.
• For the experience alternative, ability to demonstrate familiarity with medication names and purposes, a thorough understanding of basic medical terminology, basic knowledge of common diagnoses and surgeries, and patient health-interviewing skills.

Nice To Haves

• Previous medical office experience.
• Medical terminology coursework.
• Bilingual in English and Spanish.

Responsibilities

• Update referral, demographic, and insurance information in the practice management database.
• Schedule office and procedure visits according to physician appointment parameters and preferences.
• Update referral and recall entries in the practice management system.
• Make decisions about safe procedure preparation and scheduling based on physician preferences.
• Select preparation information for patients and provide verbal procedure-preparation education to supplement written information.
• Call preparation prescriptions in to pharmacies when patients cannot receive them by mail.
• Communicate special appointment follow-up needed before an appointment to clinical or endoscopy staff, including anticoagulant, antiplatelet, or ICD instructions.
• Provide patients with appropriate forms, literature, and instructions.
• Clearly document patient interactions, education, and other communications.
• Communicate operational issues, day-to-day scheduling conflicts, and potential issues with referring physicians to the Scheduling Manager, Endoscopy Manager, or Clinic Manager as needed.
• Evaluate referrals and direct messages against physician preferences and practice guidelines, and initiate patient contact within 24–48 hours of a request.
• Seek physician or manager assistance when a referral falls outside normal parameters.
• Notify referring physicians of patient appointments or inability to schedule a patient.
• Schedule specialty services, including BRAVO, CAP, EMR, ERCP, ESD, EUS, FMT, PEG, PNE, and hospital appointments.
• Monitor wait lists and reports for clinic and endoscopy follow-up appointments.
• Monitor the patient portal and g-reminders for patient communications.
• Help optimize physician or physician extender time by monitoring and condensing schedules.
• Pick up tasks and portal inbox messages for central scheduling.
• Process hospital follow-up and contact patients to schedule it, sending clinical follow-up to the appropriate clinical team member.

Benefits

• Paid time off.
• 401(k) plan with employer match.
• Education reimbursement opportunities with annual support based on employment status.
• Internal growth opportunities, training, and development.
• Health and supplemental benefits, with FSA and HSA options.
• Referral bonus for referring a successful hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED