Patient Scheduling Representative

Onsite Women's Health•Corporate Operations, TN

13h•Remote

About The Position

Onsite Women’s Health is hiring a Patient Scheduling Representative (PSR) to proactively contact patients who are due or overdue for annual screening mammograms and help them schedule appointments with partnered practices. The role supports multiple assigned centers, documents outreach and scheduling outcomes, and follows standardized program workflows. It is remote and supports an assigned region. Compensation includes an hourly base rate plus commission based on approved metrics. The PSR makes outbound calls using approved patient lists, offers appointment times within the approved workflow, schedules appointments in the appropriate system, and records outcomes in the EMR. The role also connects patients with provider practices when their needs fall outside the PSR scheduling workflow, maintains accurate records and reporting, completes required system access and training, and protects patient privacy in accordance with HIPAA and organizational requirements. The position involves prolonged computer and telephone work and may require occasional extended hours or flexibility to meet patient and operational needs.

Requirements

Very strong computer skills, including Windows, Outlook, Excel, and Word.
Ability to perform responsibilities with a high degree of accuracy and minimal supervision.
Strong organization, communication, follow-through, and time-management skills.
Ability to maintain a friendly, professional, and patient-centered demeanor.
Ability to maintain patient confidentiality and follow applicable organizational policies and regulatory requirements.
Ability to perform prolonged computer- and telephone-based work, including repetitive keyboard and mouse use.
Ability to communicate clearly by telephone and through electronic systems.
May require occasional extended hours or flexibility to meet patient and operational needs.

Nice To Haves

Experience with Electronic Medical Record (EMR), imaging, tracking, or related healthcare systems.
Bilingual skills, including English/Spanish or another language.

Responsibilities

Make outbound calls to patients on approved recall or overdue lists for assigned centers, including running and printing recall lists as needed.
Assist patients with screening mammography scheduling using a friendly, supportive, and professional approach.
Offer available appointment times and confirm scheduling information permitted by the approved workflow.
Schedule screening mammography appointments in the appropriate system and accurately document call outcomes in the EMR, including voicemail left, declined, no answer, and scheduled.
When leaving voicemail, provide the partnered practice phone number for the patient to return the call and schedule.
Maintain daily outreach across assigned centers and manage work within established morning and afternoon center blocks.
Connect patients with the provider practice when needs fall outside the PSR scheduling workflow, including requests related to a Well Woman Exam.
Maintain accurate patient records and track outreach and scheduling progress in accordance with program reporting expectations.
Complete required system access, EMR training, and ongoing program training for assigned centers.
Protect patient privacy and comply with HIPAA, organizational policies, scripts, workflows, and documentation requirements.
Perform other related duties as assigned to support business needs and organizational goals.