Patient Scheduling Representative

Good Shepherd Health Care•Hermiston, OR

1d•Onsite

About The Position

The Patient Access Scheduling Representative supports efficient daily operations by providing phone-based customer service, scheduling appointments, completing patient pre-registration, collecting payments and copayments, and verifying insurance coverage. The role also ensures referrals and prior authorizations are available for appointments, files paperwork into patient charts, communicates with insurance companies regarding authorization and medical necessity, and takes and routes messages promptly. This position operates in a professional office setting within a healthcare facility. It is primarily office-based and does not involve direct patient care, though occasional presence in clinical areas may expose the employee to infectious diseases. Appropriate training and personal protective equipment are provided as needed. The position is listed as 40 hours, with an hourly rate of $22.93 to $35.12 based on experience.

Requirements

High school diploma or equivalent; a copy of the diploma or GED must be provided upon hire.
Ability to communicate effectively in person, by phone, and electronically.
Ability to work with a culturally diverse population.
Prolonged sitting at a desk and computer work; occasional walking, standing, bending, or lifting light office items up to 25 pounds.
Visual acuity to view computer screens and read detailed financial documents.
May need to move throughout the healthcare facility, including administrative and clinical areas.

Nice To Haves

Minimum of 2 years of hospital experience preferred.
Bilingual and/or English-Spanish speaking preferred.

Responsibilities

Collect patient demographic and insurance information and accurately enter it into electronic patient record systems.
Schedule, cancel, and reschedule patient appointments for medical services.
Complete patient pre-registration and verify insurance coverage, referrals, and medical record information are available in the chart at the time of appointment.
Provide verbal estimates of patient liability and appointment reminders as needed.
Take and document phone messages according to departmental guidelines, gathering required information and ensuring timely delivery.
Scan patient insurance benefits, liability estimates, and authorization information into the electronic health record daily.
Provide courteous and professional phone customer service, answering within three rings and assisting patients and providers as needed.
Collect copayments or coinsurance and apply them to the appropriate accounts.
Support the hospital's mission, vision, values, policies, and procedures.
Participate in required education for applicable DNV programs.
Perform other related duties as assigned.