Patient Scheduling Representative

WakeMed Health & Hospitals • Raleigh, NC

1d

About The Position

The Patient Scheduling Representative interacts with patients and healthcare provider offices by phone and through messages to schedule patient appointments. The role performs administrative duties related to appointment scheduling, including managing inbound and outbound communication, working work queues, selecting appropriate appointments, and entering demographic and insurance information. As a liaison among patients, the community, and healthcare professionals, the representative provides high-quality customer service for WakeMed patients scheduling outpatient services and physician practice appointments. The position works in a call center, coordinates with clinical staff in physician practices and outpatient services, and completes task-based functions in a high-volume, fast-paced, metrics-driven environment.

Requirements

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.

Nice To Haves

• One year of customer service experience preferred.

Responsibilities

• Schedule patient appointments for outpatient services and physician practices.
• Manage inbound and outbound communications by phone and through messages.
• Work scheduling queues and select appropriate appointments.
• Enter patient demographic and insurance information.
• Coordinate with clinical staff in physician practices and outpatient services.
• Complete task-based administrative functions.
• Provide high-quality customer service to patients, healthcare provider offices, and the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED