Patient Services Representative Ortho Scheduling

Corewell Health • Grand Rapids, MI

20h • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will work as part of a team to provide registration, concierge, and clerical services. The role supports orthopedic scheduling and patient services, including appointment and referral coordination, insurance authorization work, and electronic medical record processing. You will help deliver personalized healthcare service to patients and contribute to a safe, collaborative care environment.

Requirements

• High school diploma or equivalent.
• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer problems, using high-level discernment when registering patients in treatment rooms.
• Perform administrative functions, including patient check-out; schedule appointments, incoming and outgoing referrals, in-office procedures, surgeries, and tests; review medical records for incoming referrals; maintain and modify provider templates; navigate external patient referral portals; and reconcile multidepartment deposits.
• Obtain insurance authorizations or verify that prior authorization has been obtained, and assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and use Right Fax to fax and upload documents to EPIC.
• Assist with training new team members using standard work.
• Perform the role of Patient Services Representative, Associate when necessary.
• Participate in safety initiatives and risk-mitigating measures where appropriate, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED