Patient Service Rep (Surgery Scheduler) Urology Ft Thomas/Florence

SEP Summit Medical Group•Newport, KY

9d•Onsite

About The Position

The Patient Service Representative II / Surgery Scheduler supports the Urology practices in the Ft Thomas and Florence offices. Reporting to the Practice Manager or Team Leader, this role collects accurate patient demographic and insurance information to support the patient revenue cycle. Depending on practice operations, the position may also handle payments, provide customer service, answer phones, enter information into the electronic medical record, schedule tests, process referrals, and complete other duties needed for business operations. The role is responsible for complying with OSHA and HIPAA regulations. The position schedules patient appointments, verifies demographic and insurance information, collects payments, and ensures patient encounters are complete and ready for charge entry. It also supports referrals, outpatient test scheduling, and pre-certification; handles records, mail, and patient requests; coordinates with the central billing office; and performs daily closeout procedures. The representative communicates with patients and clinical staff, answers calls, prepares new patient records, types correspondence and reports, and helps maintain office supplies.

Requirements

High school diploma or GED.
At least one year of experience in a customer service role.

Nice To Haves

Medical office experience.
Knowledge of Excel, Word, Outlook, and PowerPoint.

Responsibilities

Schedule patient appointments by phone or in person, matching clinician availability with patient preferences.
Communicate with physicians, clinicians, and other staff about patient concerns or issues related to scheduling.
Verify patient demographic information and current insurance details, and update practice management and electronic medical record systems.
Collect co-pays, self-payments, and outstanding balances.
Ensure patient encounter information is complete, accurate, and ready for charge entry.
Complete daily closeout procedures according to requirements and company policy.
Complete referral processing, outpatient test scheduling, and pre-certification.
File and distribute patient information and incoming mail.
Distribute patient requests accurately and promptly.
Work with the central billing office on requests in a timely manner.
Complete paper and electronic medical record reports.
Communicate about or order supplies as needed.
Type correspondence and reports.
Provide calm and pleasant customer service to patients.
Prepare new patient records.
Answer telephones within three rings and provide helpful, friendly service.
Complete other assigned duties accurately, thoroughly, and on time.
Comply with OSHA and HIPAA regulations.