Part Time Patient Registration Customer Service

R1 RCM • Sparta, TN

2d • $17 - $21 • Onsite

About The Position

R1 is hiring a Patient Registration Customer Service Representative at Ascension St Thomas Highlands. The role is the first point of contact for patients checking into the hospital, helping them navigate registration and answering questions with clarity and compassion. The representative gathers accurate information, builds rapport, and helps ease concerns when patients may be ill, anxious, confused, or overwhelmed. No healthcare background is required; training is provided, and the role can be a starting point for a healthcare career.

The work involves switching among computer systems, phone calls, and in-person interactions in a fast-paced hospital environment. The representative collaborates with clinicians and emergency staff, responds to interruptions during urgent care situations, and balances accuracy with compassionate service. This is an active role that requires being on one’s feet and thinking quickly. The position is PRN/as needed, with a minimum of 48 hours required per month and 24 hours on call; additional shifts are available.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test, and meet vaccination requirements.
• Ability to work on one’s feet and think quickly in a fast-paced environment.

Nice To Haves

• Medical or healthcare experience; it is not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather accurate patient information quickly.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package
• Professional learning and career-growth opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED