Part Time Patient Registration Customer Service

R1 • Sparta, TN

1d • Onsite

About The Position

At R1, a provider of technology-driven healthcare revenue cycle solutions, the Patient Registration Customer Service Representative works in Patient Registration at Ascension St Thomas Highlands. The representative is often the first person patients meet when checking into the hospital, helping them through registration and answering questions with clarity and compassion. The role gathers accurate information, builds trust, and supports patients who may be scared, confused, anxious, or overwhelmed.

The work involves multiple computer systems, phone calls, and in-person interactions in a fast-paced hospital environment. The representative works alongside clinicians and emergency staff, responds to interruptions during urgent care situations, and handles diverse insurance plans and coverage details. Healthcare experience is not required; training is provided. The posting describes the position as PRN/as needed, with a minimum of 48 hours required per month, 24 hours on call, and additional shifts available.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test and meet vaccination requirements.
• Ability to work in a fast-paced environment and communicate compassionately with patients.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Training and opportunities for continued learning and career growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED