Patient Service Representative

Intermountain Health

11d • $19 - $26 • Onsite

About The Position

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR provides a superior customer experience by identifying and resolving patient needs related to intake and care, including greeting and checking patients in and out and verifying information supplied by patients.

Requirements

• At least six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to provide a high level of customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

• At least one year of customer service experience interacting with customers in person and by phone.
• Billing and collections experience.
• Computer literacy with electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous, professional service to patients by phone, in person, and through secure messaging; identify and resolve needs related to patient intake and care.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, or updating required demographic information for patients and guarantors, and follow patient identification procedures.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify information on appropriate accounts to determine coordination of insurance benefits and, when applicable, pre-certification or prior authorization.
• Help patients complete forms needed for regulatory and billing purposes before clinical care, scan paperwork, and explain financial assistance.
• Proactively request payments for current and past medical services and process payments according to applicable procedures.
• Stay current on role responsibilities and updates through applicable communications, dashboards, work queues, meetings, and email.

Benefits

• A comprehensive benefits package with programs intended to support well-being across physical, mental, and financial wellness, connection, and engagement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed