Patient Service Represenative

Intermountain Health • Kearney, NE

11d • $19 - $26 • Onsite

About The Position

The Patient Service Representative (PSR) is the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR supports a positive customer experience by identifying and resolving needs related to patient intake and care, including greeting patients, checking them in and out, and verifying information supplied by patients.

This position is for Vascular and Heart Brighton at Platte Valley Clinic in Brighton, Colorado. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., for 40 scheduled hours per week. The hourly range is $19.29–$25.61, with the actual rate dependent on experience. Intermountain describes its benefits package as covering programs that support caregivers’ well-being.

Requirements

• At least six months of customer service experience involving interactions with customers.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to support high customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

• One year of customer service experience involving in-person and telephone interactions.
• Billing and collections experience.
• Computer literacy with electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous and professional connections with patients by phone, in person, or through secure messaging, and identify and resolve patient intake and care needs.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, or updating required demographic information for patients and guarantors, and follow procedures for identifying patients.
• Obtain copies of insurance cards and forms of identification, and collect signatures on required forms.
• Verify information on appropriate accounts to determine coordination of insurance benefits and, when applicable, pre-certification or prior authorization.
• Help patients complete forms needed for regulatory and billing purposes before clinical care; scan paperwork and educate patients about financial assistance.
• Proactively request payments for current and past medical services and receive and process payments according to applicable procedures.
• Keep current on role responsibilities and updates by reviewing relevant emails, newsletters, dashboards, work queues, and other resources, and by attending clinic or service-line meetings.

Benefits

• A comprehensive caregiver benefits package with programs intended to support well-being across healthy living, happiness, security, connection, and engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed