Customer Service Represenative

Renishaw•West Dundee, IL

6d•$50,000 - $55,000•Onsite

About The Position

The Customer Service Representative interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services. This is primarily an onsite position at Renishaw’s West Dundee, Illinois office. The role processes material and service orders and quotes submitted through fax, mail, email, telephone, web chat, or in person, for customers or Renishaw Sales Managers. It provides customers with product and service information, including technical details, pricing, shipping information, and anticipated delays; follows up on orders to confirm delivery dates; coordinates product returns and complaints; and works with internal and external customers. The representative escalates issues when needed, identifies upsell and cross-sell opportunities, and performs other duties as required. This is a regular, full-time, non-exempt hourly role. The stated annual compensation estimate is $50,000 to $55,000, depending on experience. Final offers may vary based on experience, expertise, and geographic location.

Requirements

High school diploma.
3–5 years of customer service experience.
Proficiency with Microsoft Office applications, especially Outlook, Word, and Excel.
Excellent attention to accuracy and detail.
Excellent verbal and written communication and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Ability to build rapport with prospective customers and customers.
Accept responsibility for the quality of work.
Flexibility and adaptability.
Ability and willingness to learn and progress.

Nice To Haves

Knowledge of export logistics.
Interest in manufacturing technology and its applications.
Experience with customer relationship management (CRM) systems.
Experience with enterprise resource planning (ERP) software, especially operations applications.
Prior experience working with technical products in a sales or purchasing environment.

Responsibilities

Process orders and quotes for materials or services received by fax, mail, email, telephone, web chat, or personal requests, for customers or Renishaw Sales Managers, with attention to accuracy and detail.
Direct and expedite orders to meet customer requirements.
Provide customers with information about products and services, including technical details, pricing, shipping information, anticipated delays, and other requested information.
Follow up on orders to ensure delivery by specified dates.
Coordinate product returns and customer complaints.
Interface with internal and external customers.
Escalate issues to higher authorities.
Identify upsell and cross-sell opportunities and take appropriate action when required.
Perform other duties as required.