Customer Service Represenative

Renishaw•West Dundee, IL

4d•Onsite

About The Position

Renishaw is an innovative engineering company that provides measurement, calibration, and precision manufacturing solutions. The Customer Service Representative interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services. This is primarily an onsite position at the West Dundee, Illinois office. The representative processes orders and quotes for materials or services received through fax, mail, email, telephone, web chat, or in person, with particular attention to accuracy and detail. The role directs and expedites orders to meet customer requirements, provides information about products and services, follows up on orders to confirm delivery dates, coordinates product returns and customer complaints, and interfaces with internal and external customers. The representative escalates issues to higher authorities and identifies upsell and cross-sell opportunities when appropriate. Other duties may be assigned as required.

Requirements

High school diploma or equivalent.
3–5 years of customer service experience.
Proficiency with Microsoft Office applications, especially Outlook, Word, and Excel.
Excellent attention to accuracy and detail.
Excellent verbal, written communication, and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Ability to build rapport with prospective and current customers.
Interest in manufacturing technology and its applications.
Accept responsibility for the quality of work.
Flexibility and adaptability.
Ability and willingness to learn and progress.

Nice To Haves

Export logistics knowledge.
Interest in manufacturing technology.
Experience with customer relationship management (CRM) systems.
Experience with enterprise resource planning (ERP) software applications, especially operations.
Prior experience working with technical products in a sales or purchasing environment.

Responsibilities

Process orders and quotes for materials or services received by fax, mail, email, telephone, web chat, or personal requests, ensuring accuracy and detail.
Direct and expedite orders to meet customer requirements.
Provide customers with information about products and services, including technical details, pricing, shipping information, anticipated delays, and other requested information.
Follow up on orders to ensure delivery by specified dates.
Coordinate product returns and customer complaints.
Interface with internal and external customers.
Escalate issues to higher authorities.
Identify upsell and cross-sell opportunities and take appropriate action when required.
Perform other duties as required.