Patient Service Represenative
About The Position
The Patient Service Representative role is listed as a full-time, non-exempt position with Retina Group of Washington, a PRISM Vision Group Partner Practice, in Annapolis, Maryland. Travel between offices is required based on office and location needs. Compensation is $18.50–$34.68 per hour, based on experience and qualifications. The position summary describes an Ophthalmic Assistant who supports physicians by performing diagnostic tests, measurements, and clinical procedures used for patient evaluation, diagnosis, and treatment planning. The role documents patient information in accordance with clinical, regulatory, and organizational standards and provides patient care and service throughout the visit.
Requirements
- High school diploma or GED.
- For OA-I: 0–2 years of prior ophthalmic assistant experience.
- For OA-II: 2 or more years of prior ophthalmic assistant experience.
- Accountability and willingness to accept constructive feedback.
- Accuracy and attention to detail.
- Adaptability to workplace changes.
- Effective communication and listening skills.
- Empathy toward patients and coworkers.
- Initiative, sound judgment, and problem-solving ability.
- Reliability in attendance and punctuality.
- Ability to work independently and collaboratively as a team member.
- Relevant computer skills, including navigating between screens and accurately entering data.
- Ability to travel between offices as needed.
- Near, distance, color, peripheral, and depth-perception vision; normal-range hearing; ability to wear PPE; and ability to stand for long periods.
Nice To Haves
- Bachelor’s degree in a relevant discipline.
Responsibilities
- Review patient charts for completeness and accuracy.
- Take ocular and systemic histories and accurately record visual acuity.
- Perform testing appropriate to the scheduled examination, patient complaint, and history, including OCT, automated visual fields, photography, pachymetry, and biometry.
- Perform lensometry, automated refractometry, slit lamp examinations including applanation tonometry and anterior chamber angle assessment, basic muscle balance testing, pupil assessment, confrontation visual fields, and gross external examinations.
- Perform advanced ophthalmic procedures.
- Scribe during physician examinations, entering data into electronic medical records or paper charts.
- Administer topical ophthalmic or oral medications.
- Help ensure office procedures are followed and required informed consent is obtained.
- Assist with patient education.
- Oversee patient flow throughout the day.
- Maintain cleanliness and orderliness of examination rooms during the workday.
- Comply with practice procedures, protocols, and applicable state and federal regulations.
- Report potential or suspected errors to a supervisor or Compliance Officer.
- Maintain a cooperative, self-motivated, courteous, and professional attitude.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
