Customer Service Represenative

VCA Animal Hospitals • Calabash, NC

5d

About The Position

VCA Seaside is seeking an experienced Client Service Representative for its multi-doctor, fast-paced general practice veterinary hospital. The representative is the face of the practice and helps build and maintain clients’ trust and confidence. The role supports hospital operations and delivers a professional, compassionate client experience in keeping with VCA’s mission to prioritize pets’ health and excellent service.

Requirements

• Experienced in a client service representative role.
• Organized, detail-oriented, and punctual.
• Strong work ethic.
• Team-oriented, compassionate, and self-motivated.
• Passionate about patient care and creating a great client experience.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Make follow-up calls and contact prospective clients.
• Present and explain fees and process payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions about products and services and educate clients on general animal husbandry and non-medical pet care, including heartworm prevention, housebreaking, and flea and tick control.
• Manage medical records, charts, reports, and correspondence.
• Help maintain the hospital, including removing animal waste, and keep the facility neat and clean inside and outside.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation and sick days
• 401(k)
• Employee pet discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed