Patient Service Representative - Part Time

Invision Sally Jobe • Greenwood Village, CO

7d

About The Position

Invision Sally Jobe (ISJ), a network of imaging centers serving the South Denver area, is hiring a part-time Patient Service Representative in Greenwood Village, Colorado. The role works Monday through Friday from 3:00 p.m. to 8:00 p.m. and reports to the Site Supervisor, Clinical Operations.

The Patient Service Representative registers patients for clinical services by collecting accurate demographic, financial, and basic medical information, verifying insurance benefits, and collecting payments. The representative works with multidisciplinary team members to support patient care and helps ensure information is complete and accurate for processing through the revenue cycle. The position requires professional, timely communication and a strong focus on patient service.

Compensation is $19.00 to $22.70 per hour. Applications are accepted on an ongoing basis until the position is filled. Benefits may be available to part-time employees, potentially on a prorated basis; eligibility and benefits vary by employment status.

Requirements

• Ability to work in a production-driven environment.
• Ability to multitask in a high-volume environment.
• Strong written and verbal communication skills.
• Knowledge of medical terminology and CPT and ICD-10 coding.
• Ability to maintain positive customer service.
• Ability to maintain the highest level of confidentiality.
• Effective prioritization skills and ability to manage time independently.
• Strong relationship-building and diplomacy skills.
• Strong Microsoft Office skills, including Excel, Word, and Outlook.
• Ability to read, write, and speak English.
• High school diploma or GED required.

Nice To Haves

• CPR/BLS certification preferred.
• Previous experience as an admissions or registration representative performing all aspects of registration in a healthcare setting is preferred.

Responsibilities

• Complete patient registration and verify insurance and patient information.
• Obtain patient or guarantor signatures on required forms, including releases of information, consent to treat, financial responsibility statements, Medicare forms, and other insurance paperwork.
• Instruct patients to complete any clinic-required questionnaires.
• Answer telephone calls, respond to questions and inquiries, or transfer calls when appropriate.
• Follow policies and procedures and safeguard assets.
• Obtain copies of insurance cards, driver's licenses, and other applicable information.
• Obtain, verify, and enter complete and accurate demographic information for patient accounts.
• Explain insurance benefits and patient liability using appropriate communication methods.
• Financially secure patient accounts to maximize reimbursement while maintaining a customer-service focus.
• Accurately document information in appropriate system fields or account notes and maintain accurate demographic and insurance entries.
• Communicate clearly and openly, build collaborative relationships, and remain accountable for individual performance.
• Make patients and their needs a primary focus and develop and sustain productive patient relationships.
• Greet each patient with a smile, eye contact, an appropriate tone, and welcoming body language.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long-term disability
• Generous paid time off
• Paid holidays
• Voluntary supplemental income protection options, including supplemental life insurance, accident, and critical illness coverage
• Profit-sharing
• 401(k) retirement plan
• Tuition reimbursement

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED