Patient Service Representative - Part Time
About The Position
Invision Sally Jobe (ISJ) is a network of imaging centers operated through a partnership between Radiology Imaging Associates and HealthOne. Its centers across the South Denver area provide services including MRI, CT, digital mammography, ultrasound, pain management, DXA, X-ray, and image-guided biopsies. ISJ’s mission is to improve community health through high-quality imaging and associated medical care. The Patient Service Representative registers patients for clinical services by gathering pertinent information, verifying insurance benefits, and collecting payments. The role works with multidisciplinary team members to support patient care and is responsible for collecting accurate demographic, financial, and basic medical information from patients or their designees in a timely and professional manner. The position is part-time in Greenwood Village, Colorado, with a schedule of 3:00 p.m. to 8:00 p.m., Monday through Friday, and reports to the Site Supervisor, Clinical Operations.
Requirements
- High school diploma or GED.
- Ability to work in a production-driven environment.
- Ability to multitask in a high-volume environment.
- Strong written and verbal communication skills.
- Knowledge of medical terminology, CPT, and ICD-10 coding.
- Ability to maintain positive customer service.
- Ability to maintain the highest level of confidentiality.
- Effective prioritization and independent time-management skills.
- Strong relationship-building and diplomacy skills.
- Strong Microsoft Office skills, including Excel, Word, and Outlook.
- Ability to read, write, and speak English.
Nice To Haves
- CPR/BLS certification is preferred.
- Previous experience as an admissions or registration representative performing all aspects of the registration process in a healthcare setting is preferred.
Responsibilities
- Complete patient registration and verify insurance and patient information.
- Obtain patient or guarantor signatures on releases of information, consent-to-treat forms, financial responsibility statements, Medicare and other insurance forms, and other required paperwork.
- Instruct patients to complete any required clinic questionnaires.
- Answer telephone calls, respond to questions and inquiries, or transfer calls as appropriate.
- Follow policies and procedures and safeguard assets.
- Obtain copies of insurance cards, driver's licenses, and other applicable information.
- Obtain, verify, and enter complete and accurate demographic information on accounts to support revenue-cycle processing.
- Explain insurance benefits and patient liability using appropriate communication methods.
- Secure patient accounts financially to maximize hospital reimbursement while providing customer service.
- Document information accurately in appropriate fields or account notes and maintain accurate demographic and insurance data in the system.
- Communicate clearly and openly and build relationships that support a collaborative environment.
- Be accountable for individual performance.
- Focus on patients’ needs and develop and sustain productive patient relationships.
- Greet patients with a smile, eye contact, an appropriate tone, and welcoming body language.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Term life insurance, AD&D, and EAP.
- Long-term disability.
- Generous paid time off.
- Paid holidays.
- Voluntary income protection options, including supplemental life insurance, accident, and critical illness coverage.
- Profit-sharing 401(k) retirement plan.
- Tuition reimbursement. Part-time employees may have access to some benefits, potentially on a prorated basis; PRN employees are not eligible.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
