Patient Service Representative - Part Time
About The Position
Invision Sally Jobe (ISJ), a network of imaging centers in the South Denver area, is seeking a part-time Patient Service Representative. The role registers patients for clinical services by collecting accurate demographic, financial, and basic medical information from patients or their designees, verifying insurance benefits, and collecting payments. The representative works with multidisciplinary team members to support quality patient care and provides service in a timely and professional manner. The position is based in Lone Tree, Colorado, reports to the Manager, Patient Access, and is scheduled for 20 hours per week. Compensation is $19.00 to $22.70 per hour. Part-time employees may have access to some benefits, potentially on a prorated basis.
Requirements
- High school diploma or GED.
- Ability to work in a production-driven environment.
- Ability to multitask in a high-volume environment.
- Strong written and verbal communication skills.
- Knowledge of medical terminology and CPT and ICD-10 coding.
- Ability to provide positive customer service.
- Ability to maintain the highest level of confidentiality.
- Effective prioritization skills and ability to manage time independently.
- Strong relationship-building and diplomacy skills.
- Strong Microsoft Office skills, including Excel, Word, and Outlook.
- Ability to read, write, and speak English.
Nice To Haves
- CPR/BLS certification.
- Previous experience as an admissions or registration representative performing all aspects of the registration process in a healthcare setting.
Responsibilities
- Complete patient registration and verify insurance and patient information.
- Obtain patient or guarantor signatures for releases, consent to treat, financial responsibility, Medicare and other insurance forms, and other required paperwork.
- Instruct patients to complete clinic questionnaires when required.
- Answer telephone calls, respond to inquiries, and transfer calls when appropriate.
- Follow policies and procedures and safeguard assets.
- Obtain copies of insurance cards, driver's licenses, and other applicable information.
- Obtain, verify, and enter complete and accurate demographic information to support revenue-cycle processing.
- Explain insurance benefits and patient liability using appropriate communication methods.
- Secure patient accounts financially to maximize reimbursement while providing customer service.
- Document information accurately in appropriate fields and account notes, including demographic and insurance details.
- Communicate clearly and openly and build relationships that foster collaboration.
- Be accountable for individual performance.
- Make patients' needs a primary focus and develop and sustain productive patient relationships.
- Greet patients with a smile, eye contact, an appropriate tone, and welcoming body language.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Term life insurance, AD&D, and EAP.
- Long Term Disability.
- Generous Paid Time Off.
- Paid holidays.
- Voluntary income protection options, including supplemental life insurance, accident, and critical illness coverage.
- Profit-sharing 401(k) retirement plan.
- Tuition reimbursement.
- Part-time employees may have access to some benefits on a prorated basis.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
