Patient Service Representative - (Part Time)
About The Position
This part-time position supports patient care and office operations in a healthcare environment through administrative and customer service tasks. The representative answers phone calls, responds to patient inquiries, and manages patient charts and medical records. The role also supports office supply management, accurate patient census and scheduling updates, monitoring inboxes for medication refills, appointments, and referrals, and ensuring required forms and consents are complete before patient visits. Additional duties may include assisting Patient Access with check-in and check-out, insurance verification, and appointment scheduling. The position is budgeted for 32 hours per pay period. The minimum starting rate is $18.20; the base rate may also take into account recent relevant experience, education, credentials, and internal equity.
Requirements
- At least one year of front desk experience in a medical office or outpatient ambulatory care setting.
- Computer and EMR experience.
- Knowledge of medical insurance, medical terminology, and medical office services and routines.
- Effective communication with physicians, patients, and teammates.
- Ability to work with EMR systems.
- High school diploma or equivalent.
Nice To Haves
- Cardiovascular practice experience.
- Two to four years of experience in a customer service-oriented environment.
- Associate degree.
- Bilingual Spanish/English.
Responsibilities
- Answer phone calls and address patient inquiries.
- Manage patient charts and medical records.
- Manage office supplies.
- Ensure patient census and scheduling information is accurate and up to date.
- Monitor inboxes for medication refill, appointment, and referral requests.
- Ensure necessary forms and consents are completed before patient visits.
- Assist Patient Access with check-in and check-out processes, insurance verification, and appointment scheduling, as needed.
- Communicate with patients, physicians, teammates, and external parties.
Benefits
- Healthcare coverage for team members in regularly budgeted positions of at least 30 hours per week.
- Generous paid time off.
- 401(k) matching contribution.
- Tuition assistance.
- Short- and long-term disability benefits.
- Life insurance.
- Meal discount.
- Dependent care subsidy.
- Adoption assistance.
- Free parking.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
