Patient Service Representative (Part-Time)

BestMed•Eugene, OR

About The Position

The Patient Service Representative supports a positive, patient-focused environment by greeting and assisting patients, handling appointment check-in and registration tasks, and coordinating patient needs with clinical staff. The role also includes payment collection and posting, phone coverage, maintaining confidentiality, and keeping reception and waiting areas clean and sanitized. The representative may provide coverage for medical records and prior authorizations and perform other duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum one year of customer service experience.
Strong communication and problem-solving skills.
Ability to interact effectively with people from all backgrounds.

Responsibilities

Greet and assist patients in a friendly, supportive manner.
Check patients in for appointments and scan documents into charts.
Assist with registration forms and distribute medical records.
Collect and post copayments and outstanding balances, and balance the cash drawer daily.
Inform patients of care costs and collect required fees.
Assess walk-in traffic for potential emergencies.
Communicate patient needs to clinical staff.
Answer phones professionally and route calls appropriately.
Maintain confidentiality of patient information.
Keep reception and waiting areas clean and sanitized.
Provide coverage for medical records and prior authorizations as needed.
Perform other duties as assigned.