Patient Service Representative - (Part Time)

Deborah Heart and Lung Center • Browns Mills, NJ

5d

About The Position

This part-time position provides administrative support for patient care and office operations in a healthcare environment. The Patient Service Representative answers phone calls, responds to patient inquiries, manages patient charts and medical records, maintains office supplies, and updates patient census and scheduling information. The role monitors inboxes for medication refill, appointment, and referral requests and ensures necessary forms and consents are completed before patient visits. Additional duties may include assisting Patient Access with check-in and check-out, insurance verification, and appointment scheduling. Strong customer service is important when interacting with patients, medical staff, and external parties. The position is budgeted for 32 hours per pay period.

Requirements

• At least one year of front desk experience in a medical office or outpatient ambulatory care setting.
• Computer and EMR experience.
• Knowledge of medical insurance, medical terminology, and medical office services and routines.
• High school diploma or equivalent.
• Effective communication with physicians, patients, and teammates.

Nice To Haves

• Cardiovascular practice experience.
• Two to four years of experience in a customer service-oriented environment.
• Associate degree.
• Bilingual Spanish/English.

Responsibilities

• Answer phone calls and address patient inquiries.
• Manage patient charts and medical records.
• Manage office supplies.
• Ensure patient census and scheduling updates are accurate.
• Monitor inboxes for medication refills, appointments, and referrals.
• Ensure required forms and consents are completed before patient visits.
• Assist Patient Access with check-in and check-out processes, insurance verification, and appointment scheduling as needed.
• Communicate effectively with patients, physicians, teammates, and external parties.

Benefits

• Healthcare coverage for team members in regularly budgeted positions of at least 30 hours per week.
• Generous paid time off.
• 401(k) matching contribution.
• Tuition assistance.
• Short- and long-term disability benefits.
• Life insurance.
• Meal discount.
• Dependent care subsidy.
• Adoption assistance.
• Free parking.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED