Patient Service Representative (Part Time)

Envision Radiology•Rockwall, TX

4d•$18 - $21•Onsite

About The Position

Envision Imaging is hiring a part-time Patient Service Representative for its Rockwall location. The role focuses on patient care and supporting physicians by providing attentive, welcoming service and ensuring patients feel prioritized. The representative performs administrative work including answering phones, entering data, checking patients in and out, scheduling appointments, entering charges, verifying insurance coverage, collecting payments, and issuing receipts. The role also supports company initiatives and operational processes intended to deliver quality service and operational excellence. A two-week training period may be available at the North Arlington facility if the employee’s schedule allows. The position is scheduled Monday, Tuesday, and Friday, 8:00 a.m. to 5:00 p.m. The stated pay range is $17.70–$21.30. The job operates in an outpatient clinical environment and uses standard office equipment. No travel is expected. The position has no supervisory responsibilities. Reasonable accommodations may be made for individuals with disabilities. Employees must adhere to the company’s Code of Conduct and Compliance Policies and attend annual compliance training.

Requirements

At least one year of experience providing exceptional customer service; healthcare-environment experience is preferred.
Detail-oriented, self-motivated, a problem solver, and a team player.
Ability to navigate multiple computer screens and browsers quickly and accurately.
Ability to excel in a fast-paced team environment.
Ability to continuously exceed company and customer expectations.
Strong communication skills and a professional demeanor.
High school diploma or GED equivalent.

Nice To Haves

Customer service experience in a healthcare environment.

Responsibilities

Answer inbound calls to the center.
Greet patients and providers in a friendly and warm manner.
Check scheduled patients in and out and ensure required documentation is received.
Collect co-pays, co-insurance, and deductibles when applicable.
Listen to and resolve patient, provider, and customer complaints, escalating to the PSR Lead and/or Area Manager as needed.
Ensure accurate patient-registration data entry.
Assist with medical records as needed.
Process all queues promptly and efficiently while complying with process and compliance requirements.
Manage eRIS Center workflow, including the daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
Stay informed about carrier-related issues and identify carrier-specific concerns, such as out-of-network status and plan limitations.
Monitor schedules and ensure data, attachments, history, and other required information are complete before exams.
Handle no-show appointments by contacting patients, cancelling, and rescheduling.
Reschedule and cancel appointments as needed or directed, including incoming and outgoing patient calls.
Monitor the waiting room to minimize extended wait times and assist patients as needed.
Request orders and process new and same-day requests.
Ask patients to complete a satisfaction survey after their exam.
Perform other duties as assigned.
Adhere to the company’s Code of Conduct and Compliance Policies and attend annual compliance training.