Patient Service Representative - Part Time

Duly Health and Care • Tinley Park, IL

8d • $16 - $25 • Onsite

About The Position

The Patient Service Representative is a key point of contact for patients, providing exceptional customer service and supporting smooth front desk operations. The role involves greeting and checking in patients, answering phones, scheduling appointments, collecting copayments, making outbound calls, managing referrals, and maintaining accurate patient records in EPIC. The representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.

This is a part-time position based in Tinley Park. Hours vary and include evening, weekend, and holiday rotations. Travel may be required as needed.

Requirements

• High school diploma or equivalent.
• Exceptional customer service skills and a passion for serving others.
• Outstanding verbal and written communication skills.
• Proficiency in EPIC or similar electronic medical record systems.
• Knowledge of medical office procedures and insurance verification.
• Ability to operate phones, personal computers, software, and basic IT systems.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong attention to detail, organizational skills, and time management.
• Ability to handle sensitive information with discretion.
• Positive, professional, collaborative, and adaptable attitude.
• Ability to sit, stand, walk, bend, and stretch for extended periods.
• Vision correctable to 20/20 and normal hearing for phone communication.

Nice To Haves

• At least one year of experience in a medical office or clinical setting.
• Prior experience in a receptionist or front desk role.

Responsibilities

• Greet patients professionally during check-in, check-out, and appointment scheduling; conduct lobby checks to maintain cleanliness and patient comfort.
• Coordinate provider schedules to optimize appointment availability and resource capacity, improve access, reduce wait times, and support timely follow-ups.
• Use EPIC and other systems to update patient demographics, verify insurance, generate forms, respond to emails, and document emergency contact information.
• Collect copayments and service fees, issue receipts, and accurately reconcile daily financial transactions.
• Answer a multi-line phone system, take and route messages and inquiries, and make outbound calls to schedule and confirm appointments.
• Communicate information about Duly clinical personnel to patients and others.
• Schedule follow-up and in-house specialist referral appointments to connect patients with appropriate services.
• Participate in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.
• Review daily performance dashboards for scheduling and access, workflow, patient contact, and satisfaction metrics; identify gaps, escalate issues, suggest improvements, and adjust workflows.
• Protect patient confidentiality and comply with HIPAA standards in interactions and documentation.
• Monitor patient wait times and communicate delays with empathy and professionalism.
• Perform additional duties and special projects as assigned to support departmental goals and service delivery.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• $2,625 tuition reimbursement per year.
• Immediate 401(k) match.
• 16 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Additional compensation may be available through shift differentials, bonuses, and other incentives.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED