Patient Service Representative Part-Time
About The Position
The Patient Service Representative is the first point of contact for patients, greeting them, gathering information, registering them, and posting payments. The role supports outstanding patient care and helps maintain the flow of the center, contributing to the organization’s profitability. The position is part-time, 20 hours per week, Monday through Friday, 9:00 a.m. to 1:00 p.m., at 620 Medical Dr., Suite 350, Bountiful, Utah 84010. The role is part of a collaborative team that emphasizes compassion and empathy and works toward making healthcare more accessible, integrated, and reliable. Solis Mammography describes its patient-focused culture as centered on delivering compassionate, exceptional care and a high-touch patient experience.
Requirements
- High school diploma.
- Basic knowledge of cash handling.
- Ability to read, write, and comprehend simple instructions and short correspondence.
- Ability to apply common-sense understanding to carry out detailed, sometimes complex, written or oral instructions.
- Ability to perform basic mathematical calculations.
- Ability to sit and/or stand for long periods.
- Experience using Microsoft Office Suite.
Nice To Haves
- Two years of healthcare registration or customer service experience.
- Basic knowledge of medical terminology.
- Knowledge of RIS software.
Responsibilities
- Understand, promote, and demonstrate the Solis Way.
- Greet patients professionally and in a friendly manner.
- Register patients completely and accurately, enter demographic and insurance information into the RIS, and verify existing information.
- Explain forms to patients and assist with completion on paper or tablet as needed.
- Scan documents for linkage to patients’ medical records and maintain confidentiality.
- Collect patient payments and explain insurance verification benefits when necessary.
- Prepare paperwork for future appointments, including documents required for specific exams or payors.
- Ensure diagnostic tests have required orders, request missing orders, and follow up on outstanding requests.
- Schedule and reschedule patients as needed.
- Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
- Participate in front-office training to stay current on policies and procedures.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- PTO
- Paid holidays
- Backup child/adult care
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
