Patient Service Representative - Part Time

Invision Sally Jobe • Lone Tree, CO

9d • Onsite

About The Position

Invision Sally Jobe (ISJ), a network of imaging centers serving the South Denver area, is seeking a part-time Patient Service Representative in Lone Tree, Colorado. The role registers patients for clinical services by collecting accurate demographic, financial, and basic medical information, verifying insurance benefits, and collecting payments. The representative works with multidisciplinary team members to support patient care and help process accounts through the revenue cycle in a timely, accurate, and professional manner.

This position is 20 hours per week and reports to the Manager, Patient Access. Compensation is $19.00–$22.70 per hour. Applications are accepted on an ongoing basis until the position is filled. Some benefits may be available to part-time employees, potentially on a prorated basis.

Requirements

• Ability to work in a production-driven environment.
• Ability to multitask in a high-volume environment.
• Strong written and verbal communication skills.
• Knowledge of medical terminology, CPT, and ICD-10 coding.
• Ability to maintain positive customer service.
• Must maintain the highest level of confidentiality.
• Effective prioritization skills and ability to manage time independently.
• Ability to communicate clearly and effectively in verbal and written communication.
• Strong relationship-building and diplomacy skills.
• Strong Microsoft Office skills, including Excel, Word, and Outlook.
• Must be able to read, write, and speak English.
• High school diploma or GED required.

Nice To Haves

• CPR/BLS certification preferred.
• Previous experience as an admissions or registration representative performing all aspects of registration in a healthcare setting is preferred.

Responsibilities

• Complete patient registration and verify insurance and patient information.
• Obtain patient or guarantor signatures on required releases, consents, financial responsibility statements, Medicare and other insurance forms, and other paperwork.
• Instruct patients to complete clinic-required questionnaires.
• Answer telephone calls and respond to inquiries or transfer calls when appropriate.
• Follow policies and procedures and safeguard assets.
• Obtain copies of insurance cards, driver's licenses, and other applicable information.
• Obtain, verify, and enter complete and accurate demographic information on accounts to facilitate revenue-cycle processing.
• Explain insurance benefits and patient liability using appropriate communication methods.
• Secure patient accounts financially to maximize reimbursement while maintaining a customer-service focus.
• Accurately document information in the appropriate fields or account notes and maintain accuracy when entering demographic and insurance information.
• Communicate clearly and openly, build collaborative relationships, and be accountable for individual performance.
• Make patients' needs a primary focus and develop and sustain productive patient relationships.
• Greet each patient warmly using a smile, eye contact, an appropriate tone, and welcoming body language.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options, including supplemental life insurance, accident, and critical illness coverage
• Profit-sharing
• 401(k) retirement plan
• Tuition reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED