Patient Service Representative Part-Time

Solis Mammography • Bountiful, UT

8d • Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, greeting them, gathering information, registering them, and posting payments. The role supports outstanding patient care and maintains the flow of the center, contributing to the organization’s profitability. The position is part-time, 20 hours per week, Monday through Friday, from 9:00 a.m. to 1:00 p.m., at 620 Medical Dr., Suite 350, Bountiful, Utah.

The role provides front-office services and support, including patient registration, paperwork processing, payment collection and reconciliation, appointment scheduling, and coordination of required diagnostic test orders. It also involves maintaining confidentiality and participating in front-office training to stay current on policies and procedures.

Requirements

• High school diploma.
• Basic knowledge of cash handling.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to use common-sense understanding to carry out detailed, sometimes complex, written or oral instructions.
• Ability to perform basic mathematical calculations.
• Ability to sit and/or stand for long periods of time.
• Experience using Microsoft Office Suite.

Nice To Haves

• Two years of healthcare registration or customer service experience.
• Basic knowledge of medical terminology.
• Knowledge of RIS software.

Responsibilities

• Understand, promote, and demonstrate the Solis Way.
• Greet patients professionally and in a friendly manner.
• Register patients completely and accurately, entering demographic and insurance information into the RIS and verifying existing information.
• Explain forms and assist patients with completing them on paper or a tablet as needed.
• Scan paperwork for linkage to patients’ medical records and maintain confidentiality.
• Collect patient payments, including explaining insurance verification benefits when necessary.
• Prepare paperwork for future appointments, including documents required for specific exams or payors.
• Ensure diagnostic tests have the required orders, request missing orders, and follow up on outstanding requests.
• Schedule and reschedule patients as needed.
• Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
• Participate in front-office training to stay current on policies and procedures.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• PTO.
• Paid holidays.
• Backup child and adult care.
• Other unique benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED