Patient Service Representative - Part Time

Duly Health and Care • Lisle, IL

21h • $16 - $25 • Onsite

About The Position

The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. The role includes greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, making outbound calls, managing referrals, and maintaining accurate records in the EPIC system. The representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.

This position is based in Immediate Care in Lisle. The schedule is Monday through Friday from 3:45 p.m. to 9:00 p.m., with rotating weekends from 8:45 a.m. to 4:00 p.m. The compensation includes a base pay range of $16.34–$24.52, with actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives.

Requirements

• High school diploma or equivalent.
• Exceptional customer service skills and a passion for serving others.
• Outstanding verbal and written communication skills.
• Proficiency in EPIC or similar electronic medical record systems.
• Knowledge of medical office procedures and insurance verification.
• Ability to operate phones, personal computers, software, and other basic IT systems.
• Proficiency in Microsoft Office products, including Excel, Word, and Outlook.
• Detail-oriented with strong organizational and time-management skills.
• Ability to handle sensitive information discreetly.
• Positive, professional, collaborative, and adaptable attitude.
• Ability to sit, stand, walk, bend, and stretch for extended periods.
• Vision correctable to 20/20 and normal hearing for phone communication.

Nice To Haves

• At least one year of experience in a medical office or clinical setting.
• Prior experience in a receptionist or front desk role.

Responsibilities

• Greet patients professionally during check-in, check-out, and appointment scheduling; conduct lobby checks to maintain cleanliness and patient comfort.
• Coordinate provider schedules to optimize appointment availability and resource capacity, improve patient access, reduce wait times, and support timely follow-ups.
• Use EPIC and other systems to update patient demographics, verify insurance, generate forms, respond to emails, and document emergency contact information.
• Collect copayments and service fees, issue receipts, and reconcile daily financial transactions.
• Answer a multi-line phone system, take detailed messages, route inquiries, and make outbound calls to schedule and confirm appointments.
• Communicate information about Duly clinical personnel to patients and others.
• Schedule follow-up and in-house specialist referral appointments to connect patients with appropriate services and specialists.
• Participate in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.
• Review daily performance dashboards covering scheduling and access, workflow, patient contact, and satisfaction; identify gaps, escalate issues, suggest improvements, and adjust workflows.
• Maintain patient confidentiality and follow HIPAA standards in interactions and documentation.
• Monitor patient wait times and communicate delays empathetically and professionally.
• Perform additional duties and special projects as assigned to support departmental goals and service delivery.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay, and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED