Patient Service Representative Physician Practice

Franciscan Alliance, Inc.

10d • Onsite

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients, family members, and caregivers visiting a Franciscan Physician Network office. The PSR represents the network by providing information, direction, and support, and collaborates with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. The role also requires compassionately discussing patients’ copayment, prepayment, and outstanding-balance responsibilities.

The position is based at Stones Crossing Medical Campus in Greenwood, Indiana. Duties include handling incoming calls and inquiries, scheduling appointments or directing callers to appropriate staff, working in an electronic medical records system, collecting and applying patient payments and adjustments, balancing daily encounter forms and cash drawers, and completing additional administrative tasks based on the practice specialty.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Ability to compassionately discuss patient payment responsibilities.

Nice To Haves

• At least 1 year of healthcare experience.

Responsibilities

• Answer incoming calls and respond to inquiries.
• Schedule appointments or direct callers to the appropriate staff for assistance.
• Work within an electronic medical records system.
• Collect patient payments and apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Complete additional daily administrative tasks based on the practice specialty.
• Coordinate patient schedules and provide administrative support in collaboration with providers, management, and clinical staff.
• Compassionately engage patients in conversations about copayment, prepayment, and outstanding balances.

Benefits

• Consistent day-shift schedule and observed holidays off work.
• Professional development opportunities.
• Enhanced benefits package with a pay structure that rewards experience and expertise.
• Comprehensive benefit offerings for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED