Customer Service Representative, Physician Practice

UNC Health • Hendersonville, NC

13d • Onsite

About The Position

The Customer Service Representative performs clinic clerical tasks, including registering patients, communicating financial obligations, and collecting fees. The role also handles clerical and administrative business duties such as scheduling appointments, providing information to callers, reading and routing incoming mail, filing correspondence and other records, and completing other assigned clerical tasks. The position is full-time, onsite, and scheduled for 40 hours per week on the day shift at Pardee UNC Health Care’s PBMD 712 Fleming Street unit.

Requirements

• High school diploma or equivalent.

Nice To Haves

• Medical clerical experience in a hospital, physician practice, clinic, nursing home, or insurance agency.

Responsibilities

• Obtain critical demographic and financial information and accurately enter it into the Electronic Medical Recordkeeping (EMR) system and other applications.
• Obtain or verify required documentation, including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answer and relay incoming, outgoing, and inter-office calls.
• Deliver routine or scripted instructions to prepare patients for office visits.
• Provide general clerical support, including scheduling meetings, patients, and appointments; maintaining calendars; and coordinating with other clinical services.
• Collect and count cash receipts and daily deposits, and ensure the cash drawer is balanced daily.
• Maintain order and cleanliness throughout the clinic and perform routine and periodic housekeeping in the assigned area.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED