Patient Service Representative Physician Practice

Franciscan Alliance•Greenwood, IN

9d•Onsite

About The Position

Patient Service Representatives (PSRs) are the first point of contact for patients, family members, and caregivers visiting Franciscan Physician Network offices. They communicate information, direction, and support to customers and work with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. The role includes compassionately discussing patients’ responsibilities for copayments, prepayments, and outstanding balances. The position is at Stones Crossing Medical Campus in Greenwood, Indiana. The job description highlights a consistent day-shift schedule, observed holidays off, professional development opportunities, and an enhanced benefits package with a pay structure that rewards experience and expertise.

Requirements

High school diploma or GED.
1 year of customer service experience.

Nice To Haves

1 year of healthcare experience.

Responsibilities

Answer incoming calls and respond to inquiries.
Schedule appointments or direct callers to appropriate staff for assistance.
Work within an electronic medical records system.
Collect patient payments and apply payments and adjustments to patient accounts.
Balance daily encounter forms and cash drawers.
Perform additional daily administrative tasks based on the practice specialty.
Coordinate patient schedules and provide administrative support in collaboration with providers, management, and clinical staff.
Communicate with patients about copayments, prepayments, and outstanding balances.