Patient Service Representative Physician Practice

Franciscan Alliance, Inc.

11d • Onsite

About The Position

Patient Service Representatives (PSRs) are the first point of contact for patients, family members, and caregivers visiting Franciscan Physician Network offices. They represent the network by providing information, direction, and support, and collaborate with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. The role also involves compassionately discussing patients’ copayments, prepayments, and outstanding balances.

The position is based at Internal Medicine 400 North in Michigan City, Indiana. The schedule is Monday through Friday, working an eight-hour shift between 7:30 a.m. and 5:30 p.m. Duties include answering incoming calls, responding to inquiries, scheduling appointments or directing callers to appropriate staff, working in an electronic medical records system, collecting and applying patient payments and adjustments, balancing daily encounter forms and cash drawers, and completing other administrative tasks based on the practice specialty. Travel is never or rarely required.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Excellent communication, customer service, and multitasking skills.
• Ability to work independently, prioritize responsibilities, and maintain accuracy in a fast-paced environment.

Nice To Haves

• At least 1 year of healthcare experience.
• Previous experience in a busy medical office, preferably internal medicine or primary care.

Responsibilities

• Answer incoming calls and respond to inquiries.
• Schedule appointments or direct callers to appropriate staff for assistance.
• Work within an electronic medical records system.
• Collect patient payments and apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Complete additional daily administrative tasks based on the practice specialty.
• Coordinate patient schedules and provide administrative support in collaboration with providers, management, and clinical staff.
• Compassionately engage patients in conversation about copayments, prepayments, and outstanding balances.

Benefits

• Consistent day shift schedule and observed holidays off work.
• Professional development opportunities.
• Enhanced benefits package with a pay structure that rewards experience and expertise.
• Comprehensive benefit offerings for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED